Return Policy/ FAQs

When will I receive my order?

If your order is shipped with our Free Shipping or Economy Shipping method, your order is estimated to arrive within 14 days from the date of shipment. If your order is shipped with our Priority Mail shipping method, your order is estimated to arrive within 4-6 days from the date of shipment. If you are an international customer, we ship via USPS First Class International Mail, and you should expect to see your order within 10-14 days depending on customs processing times and your country's postal service speeds.

We ship all orders placed before 2:00PM Eastern Time on the same day that the order is placed; all orders placed after 2:00PM Eastern Time, on a weekend, or on holidays will be shipped next business day.

You will receive an email shipment confirmation, containing your order's tracking information and shipment details, as soon as the order is shipped from our warehouse.

Please allow 10-14 days for domestic (U.S.) orders, and 30 days for international orders, before contacting our Customer Service team regarding the status of your order's shipment.

 

How do I make a return or exchange?

To qualify for a return or exchange, items must be in the original purchase condition including the original packaging, documentation, manuals, and all parts and accessories. Any item that you receive with tags must be returned with all tags intact and attached. All packaging must be unmarked and not defaced in any way (please do not tape insole or shoe boxes shut, as this could harm the packaging when removed upon receipt of your return). Returned merchandise that does not meet these requirements may be subject to a damaged goods fee, only qualify for a store credit, or be sent back to you with no refund issued.

If you received damaged or defective merchandise with your order, please see "My order contained a defective item" above for instructions on how to receive a replacement of the damaged/defective item.